House Rules


Like anything, there are a few rules around using our websites, apps and social media pages. We've done what we can to make them simple and straight-forward and we've split them up into three bite-sized chunks. When we say House Rules, it includes any or all of the following:

-General House Rules

Our standard rules around using the site to keep everyone safe.

-Social House Rules

Special rules for when you join the conversation online.

-Privacy Policy

Our commitment to keeping your personal information safe.

-Competition Rules

The standard rules which apply when you enter TVNZ-run competitions.

Throughout these House Rules we talk a fair bit about our websites, apps and social media pages. So to make things easy, we'll just refer to them as our sites.


These are our standard rules around using any of our sites. That includes videos, pictures, logos and anything else you might find there.

Please read these rules carefully before you get started.

Accepting the rules.

1.When you use the site, you agree to stick to the House Rules and any laws that apply.
2.If you don't agree with the rules, please don't use the site.
3.We may tweak or update these rules from time to time. So it's a good idea to check-in occasionally and make sure you're up-to-date. If you keep using the site, we'll take it that you continue to agree with the House Rules.

Who can use the site?

1.Anyone can watch G rated children's content on the site.
2.Since we all play a role in looking out for Kiwi kids' best interests any PGR and AO rated content can only be accessed by a registered user.
3.To register, you need to be 13 or older. If you're over 13 but under 18, you can only register if your parent or guardian says it's okay. In that case, it's on them to read, understand and agree to these House Rules.
4.Parents and guardians: we encourage you to take an active interest in what your kids watch and do on the site. Not all content will be suitable for younger users. Ultimately, you will be responsible for the actions of your under 18s on our site.
5.Don't lie about your age to view restricted content. Enjoy being young while you can.
6.Our site is only for personal use. Please don't use it to advertise or sell stuff.

Intellectual property.

1.Everything on our site is protected by intellectual property laws such as copyright and trade marks. That means somebody owns it (in many cases, us).
2.While you're free to enjoy our content, you can't just help yourself for things like copying, changing, showing in public or (unless we specifically suggest it) posting on another site.
3.Some of our content is restricted to users in New Zealand. This is because TVNZ only has the rights to show it here. If you're outside New Zealand, please don't try and get around this, because it's an infringement of the copyright owners' rights.
4.We're very careful to protect the ideas and content on our site so that the people who create content can create more of it.

Viruses and hacking.

1.We need to protect our site and everyone who visits it, so don't even think about:
a. Sending any bugs or viruses
b. Stealing or interfering with any data or personal information
c. Attempting to hack into the site or its servers
2.We will not be responsible for any loss or damage to your computer if it's infected by a bug or virus as a result of visiting our site.

Ad blocking.

1.Since our advertisers help pay for the content you love, you're not allowed to use ad blockers on our site. Fair enough?

Links to and from the site.

We have no control over other websites that are linked to ours. So if you visit any linked site, it's your responsibility to guard against viruses, unpleasant content or other destructive elements.

Our rights to use your content.

When you upload content (which by the way, must follow our Social House Rules), you're giving us the right to use it however we choose, free of charge. You're also giving us permission to use your name in connection with it.

But don't worry, your content remains your property and you're free to keep using it (or letting others use it) unless you give us exclusive rights to it (e.g. for a specific competition).

Keeping an eye.

1.We don't actively monitor or moderate the site, but we do check in from time to time. If you're planning to post or share something that breaks the Social House Rules, we can:
(a) not post it
(b) remove it
(c) ask you to stop using the site
(d) cancel your user registration
2.If you think someone else is breaking the rules, you can get in touch with us using our Contact Us form. Please be clear about your concerns and give us constructive, detailed information.

Important legal stuff.

1.Naturally, we want you to enjoy using our site. But it's important to be clear that your use of the site and any of its content is entirely at your own risk.
2.All content on our site (whether it's ours or user-generated content) is designed to provide general information. We don't guarantee that its accurate, and you shouldn't rely on it for advice. We can't take responsibility for any decisions you make after reading something on our site.
3.The site is provided as is with no guarantees of any kind. In particular, you should know that we can't guarantee security, accuracy or freedom from bugs and viruses.
4.We're not liable for any loss or damage that might result from:
(a) Using the site
(b) Any statement made on the site
(c) Infringement of intellectual property or privacy rights (other than those covered by our Privacy Policy)
5.You agree to cover us for any fines, fees or other costs that may result if you break the rules.
6.These rules are under New Zealand law, so any disputes relating to the site will be sorted in the New Zealand courts.
7.Our site is designed to help bring you the best entertainment in New Zealand. So the most important rule of all: enjoy it!


To keep our site and social pages fun for everyone, there are some special rules for uploading and sharing content. Please have a read, get to know them and make sure you stick to the rules when using our site and social pages.

Keep private stuff private.

1.Remember, our sites are public. So only post stuff you don't mind other people seeing. That means it's not a good idea to post personal details about yourself or others.
2.Make sure you get the okay from everyone who features in any videos or images you share.

Be honest.

Don't pretend to be other people, companies or brands. And obviously don't claim other peoples' work as your own.

Keep it clean.

1.Remember, our site is meant to be a fun place to visit, so it's important that people feel safe. Anything that's threatening, harmful or offensive is not okay. This includes dodgy usernames or profile pictures.
2.Everyone has opinions. And we're keen to hear them. But be nice about it.
3If you feel like someone is posting or commenting inappropriately, or you're being personally harassed, please let us know through the site, or by sending a direct message to us using the Contact Us form.
4.Needless to say, any links to pornography or anything inappropriate will be deleted.
5.Keep it clean. Literally - make sure your content is bug and virus free.

Don't break the law.

1.Never post any videos, images or text showing or referencing criminal activity, or anything that breaches any court orders or injunctions.
2.Don't post any content (including music, videos or images) that isn't yours, unless the copyright owner says its okay. E.g. if your profile picture is Mickey Mouse, you'd better make sure you look a lot like him, or have explicit permission from DisneyTM.

Don't flood, spam or advertise.

1.Flooding is when the same content is posted over and over in the same place. Spamming is posting the same content in lots of places. Please don't do it. If people didn't respond the first time, they probably won't the second time. Or the twentieth.
2.This is not the place to promote your business or anything really. So don't post ads, pyramid schemes, chain letters, junk mail, surveys, contests or anything like that.

No spoilers.

Not everyone's seen what you've seen, so, giving away plot developments that are yet to be broadcast in New Zealand is a quick way to make yourself very unpopular. Don't be that person.

Your posts. Your responsibility.

Everything you contribute to the site is your responsibility and is in no way endorsed by TVNZ.


Your privacy is really important to us. We always want you to feel safe, so whenever TVNZ collects and uses your personal information, we comply with New Zealand's Privacy Act. It's an important law that includes a bunch of rules and principles designed to protect your privacy.

This Privacy Policy tells you what information we collect, and what we can do with it. If you don't agree to the way we collect and use your personal information, or anything else in this Privacy Policy, please stop using our sites and apps and de-register if you'd like us to delete your personal info (see below for more info on that).

What information do we collect?

We collect a range of personal, technical and general information, including: - Personal details you give us by filling in forms on our site (like when you register for TVNZ OnDemand or enter a competition) - Records of any communication between us - Details of when you visit, where you are, what you look at and how you got there (like if you clicked through from an email we've sent or an online ad) - Computer information like your IP address, operating system and browser type.

How do we use your information? 

Information we collect from you or about you is essential for us to run our sites and make sure that content is relevant and delivered in the best way for you and your computer (or other device you're using).

From time to time TVNZ will use third parties to provide services to us or on our behalf in connection with our sites. This might include sending service emails for us, or collecting and storing information. In these cases we may need to share information we've collected about you with those suppliers. We'll make sure that these suppliers take good care of your personal information, and only use it for the purposes in this Privacy Policy (unless we expressly get your permission for them to use it for another purpose).

We (or our suppliers) will use and store your information for the following purposes:

1. To make things better for you  
We use what we know about you to improve the way we deliver our services to you. We might display shows we think you'll like, make recommendations and let you save your favourite settings and shows. It's also handy for system admin.

2. To communicate with you and support your use of the services 
We use your details to let you know about updates to our site or services, to provide technical support, or to reply to any questions you have. If you opt in to hear more from us, we also use them to contact you about new shows and other things we think you'll like. Sometimes you might also opt in to hear more from our advertisers, in which case we'll pass your details on to them so they can contact you directly.

3. To make our website betterand support advertising
We use your information to look at website traffic, analyse trends and generally help us build a big picture view of how the site is working. These insights are important because they help us to make the site better for you and our advertisers.

One of the ways we collect this information is by Nielsen//NetRatings or Neilsen Digital Content software. This is a service used by other New Zealand websites to anonymously collect web statistics, like the number of people who visit the site, how people use it, the number of pages viewed, what content is watched, what devices are used, and how long users spend on the site consuming content. Nielsen//NetRatings will also randomly ask visitors to complete anonymous short site surveys. Nielsen aggregates this information with other third party services to create anonymised content ratings. These ratings are useful for TVNZ, our advertisers and our industry.For more information and to find out how to opt out of this, please visit -

Adobe Analytics and Google Analytics are other pieces of software we use that do the same sort of thing and help us to anonymously collect similar website statistics and insights about how our sites are being used. These pieces of software work by storing a cookie or token in your browser or app (if you've enabled cookies) which contains a unique identifier to track the number of unique visitors to our site.

Don't worry though, these systems don't identify you personally or store any personal info, unless you have agreed directly with the provider.

4. To make advertising more relevant
It's good for everyone if we can show you ads that you're likely to be interested in. There are some different ways that we might go about this:

- One way is to share information about your visit to our sites and other sites or apps you've looked at on the way. For this to work, we (and/or our advertising partners) may need to place a cookie or token on your computer or device. To do this, we use Google DoubleClick technology and cookies. To opt out of personalised Google DoubleClick ads, follow the steps at:

- Another way is to collect information about you from our advertising partners (or from third parties that specialise in helping our advertising partners find the right people to show their ads to). This information may be matched to our existing information about you so that we better understand your interests and can provide more relevant content and advertising. If we're matching personal information, we will use a specialist third party and will not share your personal details directly with advertisers (or they with us) unless you've given us permission to do that. We ask our specialist third parties to take good care of your information and where any information matching occurs, we require them to make sure that they have the rights to use the other information collected from you for that purpose.

- Another way is through a technology called ad personalisation which works to use information you have provided to us, such as name or gender during registration, in an advert that is shown to you, or users, of your TVNZ OnDemand account, i.e. inserted into the adverts graphics or imagery. This happens in a similar way to how a mail merge system would work, and is done by TVNZ, and/or our third party personalisation technology service providers on our behalf, after we receive the advert from an advertiser. We do not share your name, gender or personal information with any advertiser when we use this type of technology, or give an advertiser permission to use your personal details. To learn more about interest-based advertising and your choices, visit the Digital Advertising Alliance's Consumer Choice page at:

5. To provide other specific services
Now and then we might need to use your information to run a competition or poll you've entered or for another specific service (eg. games on the site). In those cases there might be some additional terms around how we need to use your information which we'll make clear at the time of entry.

6. To comply with the law or enforce the House Rules
From time to time we may be asked to share information with third parties where we are compelled to by law. We may also need to use your information to enforce the House Rules or to make sure everyone is following the rules.

What happens to your info down the track? 
We only keep your info while it's useful for personalising your TVNZ online experience or delivering other services to you.

If you de-register, we'll delete your personal info - that's all the details you gave us when you registered that identifies you personally, including your name and email address. However we'll still keep hold of your contact details if we need them for a specific purpose, like ongoing correspondence.

We may also keep other information, like how you've used our services, but that would just be anonymous data. No one will be able to connect it to you.

Other things you should know.

  1. Linking to other sites
    Our site may contain links to and from websites that aren't controlled by us. If you follow a link to any other website, you should note that they have their own rules around privacy. We don't accept any responsibility or liability for anyone else's policies or for any transactions that you enter into with them.

  2. Keeping your info safe
    Your information will always be stored securely, either on our servers here at TVNZ (100 Victoria Street, Auckland, New Zealand), on approved off-premise locations or with third party suppliers under contract to TVNZ.

  3. Your unique identifier
    If you register for our sites, we'll assign you something called a 'unique identifier'. Basically it's a randomly assigned combination of numbers and letters that we use in place of your personal information. It allows us to keep your personal details safe while collecting info about how you use the site, but we can still match info up to you later if we need to.

  4. Access to your info
    We respect your privacy, and the law around it. When TVNZ collects and uses any of your personal information, we comply with the principles outlined in the Privacy Act 1993 (New Zealand). Under that law you have the right to see the personal information we have about you. You can also ask us to correct anything that's inaccurate, out-of-date, incomplete, irrelevant, or any personal information that's misleading.

If you'd like access to your personal information, please Contact Us here.